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On Demand Webinar

2023 Effective Supervisory Practices Webinar Series

2023 Effective Supervisory Practices Webinar Series

ICMA Member

Sale price $795.00 USD

Non Member

Regular price $1,095.00 USD
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NOTE: This product is now an on-demand recording of the series recorded on the dates noted below. 

Leading and managing a community and staff can be an all-consuming challenge that leaves little time for local government supervisors to focus on their personal growth. Through six live and on demand webinars, the Effective Supervisory Practices Webinar Series makes it easy to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

This interactive webinar series will demonstrate principles covered in Effective Supervisory Practices (5th Edition). Hosted by experienced managers and local government experts, this program is designed to impart real-life experience, best practices, and sound advice in the areas most important to a manager’s day-to-day role.

What You Will Learn

  • The difference between leading and managing
  • The tools to assist with establishing priorities and focusing work
  • How to hire the right people for your organization
  • The role in fostering a safe, harassment-free work environment
  • How good supervisors can motivate employees to become productive and fulfilled
  • How to turn a group of employees into a highly functioning team

Who Should Attend

This program is designed as a primer for new supervisors. It not only offers pragmatic recommendations about the day-to-day duties of a supervisor, but also offers guidance for addressing the more complex challenges all managers confront as they seek to effectively communicate, motivate, and model ethical decisions to lead a team.


Each session will last approximately 90 minutes, and will begin at 1:00 PM Eastern on the following dates:

Date Session Title
Wednesday, April 19, 2023 Session 1 The Foundation: Roles of a Supervisor / Supervisory Leadership and Ethics
Wednesday, May 3, 2023 Session 2 Sharpening Your Focus: Strategic Planning, Managing Workflow, and Budgeting
Wednesday, May 17, 2023 Session 3 Raising the Bar: Motivating Employees and Customer Service
Wednesday, May 31, 2023 Session 4 The People Part: Hiring and Onboarding, Fostering Accountability, Evaluating Performance
Wednesday, June 14, 2023 Session 5 The Great Communicator: Team Building, Communicating, Leading Change
Wednesday, June 28, 2023 Session 6 The HR Stuff: Ensuring a Safe, Respectful, Harassment-Free Workplace

A recording of each session will be available on demand shortly after the conclusion of the live event, and participants will have access to these recordings for six months after their purchase. Participants will also receive a certificate upon completion of the course.

What You Will Need

Required Reading

  • Effective Supervisory Practices, 5th Edition Textbook
    Available in PRINT or DIGITAL

Recommended Reading

  • Effective Supervisory Practices Skill Building Study Guide
    Print Edition Sold Out! DIGITAL
  • Effective Supervisory Skill Building: Textbook and Study Guide Bundle
    Print Edition Sold Out! DIGITAL

About Licenses

Purchase a single license to view in one office or conference room by yourself or in a group. Only one log-in and completion certificate will be issued.

Purchase multiple licenses to grant individual series access and personalized certificates to your staff members (pricing is per office, not per individual). Only the purchaser needs to be an ICMA member to receive the member rate. Nonmembers can request invoices on behalf of members in their community to receive the member rate; please send requests via email to Staff registration lists must be submitted within six months of purchase.


Instructions for Registering Groups

  1. Download the registration spreadsheet »
  2. Fill in all visible columns (please do not reveal the "hidden" columns).
    NOTE: When filling in the State column, please use the two-letter, all-caps abbreviation (ex. Maryland should be MD). For the Address column, you may use your organization’s main office address rather than personal addresses of each registrant.
  3. Once the list is completed, email list to Julian Lamphear at and add the words "ESP Registration for [your organization]" to the subject line of the email. All staff members must be submitted within six months of purchase; unused licenses will expire after this period.
  4. Allow three to four business days for processing. When access is granted, your staff members will receive an email with next steps. They will then be able to access their classes by visiting and logging on with their email and the password of 123, then navigating to their Dashboard (they will be instructed to reset their password upon login).
    NOTE: ICMA members and participants who already have accounts on the ICMA website should use their existing login information to access the course.
  5. Don't forget to order your books! Buy the book »

For more information, please contact the webinar program manager Julian Lamphear at

Practices for Effective Local Government Management and Leadership

All ICMA University courses are drawn from the 14 core competencies that members have determined are essential to local government leadership and management.

Learn more »

PRACTICE AREAS: [1] Personal and Professional Integrity, [4] Staff Effectiveness, [5] Personal Resiliency and Development, [6] Strategic Leadership, [7] Strategic Planning, [12] Financial Management and Budgeting, [13] Human Resources Management and Workforce Engagement, and [14] Communication and Information Sharing

TOPICS: Leadership

JOB TITLES: Chief Administrative Officer (CAO), Assistant Chief Administrative Officer (ACAO), and Department Head

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