Skip to product information
1 of 1

Live Online Webinar

Effective Supervisory Practices Training Series

Effective Supervisory Practices Training Series

April 18, 2024 | 1:00 PM Eastern Time

ICMA Member

Sale price $895.00 USD

Non Member

Regular price $1,495.00 USD

Supervisors set the tone for the team. Getting it right involves self-awareness, discipline, and training. But who has time to focus on personal growth when faced with the day-to-day challenges that come with the local government profession?

Enter the newly reimagined Effective Supervisory Practices Training Series. Based on the new 6th edition of ICMA’s bestselling Effective Supervisory Practices book, this six-part training series is designed to transform managers into leaders.

This interactive webinar series will demonstrate principles covered in Effective Supervisory Practices (6th Edition). Hosted by experienced managers and local government experts, this program is designed to impart real-life experience, best practices, and sound advice in the areas most important to a manager’s day-to-day role.

What You Will Learn

  • The difference between leading and managing
  • The tools to assist with establishing priorities and focusing work
  • How to hire the right people for your organization
  • The role in fostering a safe, harassment-free work environment
  • How good supervisors can motivate employees to become productive and fulfilled
  • How to turn a group of employees into a highly functioning team

Who Should Attend

This program is designed as a primer for new supervisors. It not only offers pragmatic recommendations about the day-to-day duties of a supervisor, but also offers guidance for addressing the more complex challenges all managers confront as they seek to effectively communicate, motivate, and model ethical decisions to lead a team.


Each session will last approximately 90 minutes, and will begin at 1:00 PM Eastern on the following dates:




Thursday, April 18, 2024

Session 1

Keys to Leadership

Thursday, May 2, 2024

Session 2

Managing Effectively

Thursday, May 16, 2024

Session 3

Managing People Fairly

Thursday, May 30, 2024

Session 4

Getting the Work Done with Equity and Respect

Thursday, June 13, 2024

Session 5

Putting the Community First / Communicating with Confidence

Thursday, June 27, 2024

Session 6

More Keys to Leadership

A recording of each session will become available on demand shortly after the conclusion of the live event, and participants will have access to these recordings for six months after their purchase. Participants will also receive a certificate upon completion of the course.

Expert Presenters

  • Michelle Poche Flaherty, assistant city manager, city of Redwood City, California
  • Jessica Cowles, ICMA ethics director
  • Kiely Nose, assistant city manager/chief financial officer, city of Palo Alto, California
  • Rumi Portillo, chief people officer/human resources director, city of Palo Alto, California
  • Christina Flores, IPMA-CP, director of human resources, McAllen, Texas
  • Pamela Davis, MPA, assistant city manager, city of Boulder, Colorado
  • Marylou Berg, fmr. assistant city manager/director of communication, city of Rockville, Maryland
  • Nicholas Kittle, CEO, Sustainovation LLC

What You Will Need

Required Reading

For more information about book purchases, please contact

About Licenses

Registration is by the license, meaning one license per participant. Group discounts are applied at checkout as follows: 10 or more registrants = 35% off for members / 7% off for nonmembers; 25 or more registrants = 40% off for members / 12% off for nonmembers; 50 or more registrants = 50% for members / 25% off for nonmembers. If you are a nonmember, consider joining ICMA to take advantage of member pricing on this and many other professional development opportunities (Join ICMA). To purchase multiple licenses, enter the desired number of participants into the "Quantity" selector above and click "Add to Cart"; see the group registration instructions below for more information on registering your participants.

Only the purchaser needs to be an ICMA member to receive the member rate. Nonmembers may request invoices on behalf of members in their community to receive the member rate; please send requests via email to Staff registration lists for group purchases must be submitted within six months of purchase.

Course and Certificate of Completion

Registered participants receive a downloadable certificate of completion upon course completion.  For single-license purchases, only one certificate will be issued; for group packages, each participant will receive a personalized certificate.

Instructions for Registering Groups

  1. Download the registration spreadsheet »
  2. Fill in all visible columns (please do not reveal the "hidden" columns).
    NOTE: When filling in the State column, please use the two-letter, all-caps abbreviation (ex. Maryland should be MD). For the Address column, you may use your organization’s main office address rather than personal addresses of each registrant.
  3. Once the list is completed, email list to Julian Lamphear at and add the words "ESP Registration for [your organization]" to the subject line of the email. All staff members must be submitted within six months of purchase; unused licenses will expire after this period.
  4. Allow four to five business days for processing. When access is granted, your staff members will receive an email with next steps. They will then be able to access their classes by visiting and logging on with their email and the password of 123, then navigating to their Dashboard (they will be instructed to reset their password upon login).
    NOTE: ICMA members and participants who already have accounts on the ICMA website should use their existing login information to access the course.
  5. Don't forget to order your books! Buy Print | Buy Digital

For more information, please contact the webinar program manager Julian Lamphear at

Practices for Effective Local Government Management and Leadership

All ICMA University courses are drawn from the 14 core competencies that members have determined are essential to local government leadership and management.

Learn more »


TOPICS: Leadership, Budgeting & Finance, Effective Communication, Human Resources, Employee Engagement, Equity & Inclusion, Succession Planning / Talent Management, and Strategic Planning

JOB TITLES: Department Head and Mid-Management and Entry-Level Staff

View full details
  • What is Live Online?

    Live online courses allow you to meet in real time online via a remote learning platform such as Zoom. You have the opportunity to learn new skills led by industry experts and interact with your peers in real time.

  • Create a Free ICMA Account

    An ICMA account is required to purchase courses.

    With a free ICMA account you can enjoy access to weekly newsletters of Leadership Matters, purchase ads from the Job Center, receive 12 free credits to 1-on-1 coaching and more!

    Learn more 
  • Become a Member of ICMA

    ICMA Members enjoy a 40% or more discount on products, free subscription to PM Magazine, participate in member only discussions, receive unlimited 1-on-1 coaching and more!

    Learn more