Skip to product information
1 of 1

On Demand Webinar

Every Employee is a Chief Experience Officer

Every Employee is a Chief Experience Officer

ICMA Member

Sale price $149.00 USD

Non Member

Regular price $249.00 USD

Ours has become an “experience economy” in which people have shifted from passive consumption to active participation. Great service and creating memorable experiences should not require heroic efforts by you, your employees, or your customers.  One good or bad customer/consumer service experience – whether it’s online or in-person -  can change the entire perception a customer holds about your organization.  In this webinar, you will learn how to immediately shift your mindset away from rules and toward results, methods to provide your employees freedom within a framework, ways to ensure your services are easy, accessible and reliable and how to apply the nine dimensions that characterize effective service providers to your organization.

PRACTICE AREAS: [4] Staff Effectiveness and [6] Strategic Leadership

TOPICS: Customer Service, Effective Communication, and Organizational Development

JOB TITLES: Chief Administrative Officer (CAO), Assistant Chief Administrative Officer (ACAO), Department Head, and Mid-Management and Entry-Level Staff

View full details
  • Create a Free ICMA Account

    An ICMA account is required to purchase courses.

    With a free ICMA account you can enjoy access to weekly newsletters of Leadership Matters, purchase ads from the Job Center, receive 12 free credits to 1-on-1 coaching and more!

    Learn more 
  • Become a Member of ICMA

    ICMA Members enjoy a 40% or more discount on products, free subscription to PM Magazine, participate in member only discussions, receive unlimited 1-on-1 coaching and more!

    Learn more