Train your team

Bring ICMA's Certificate and Micro-Certificate programs to your jurisdiction. Offered live online and in-person, we will bring the training to you. These comprehensive, skill-building courses include content that is aligned with ICMA's Practices for Effective Local Government Management and Leadership; expert facilitation; peer-to-peer, collaborative learning; and certificates of completion.

Certificate Programs

Building and Sustaining Organizational Excellence: A Targeted Approach for Local Governments

Learn how to better align your organization's performance with stakeholder needs and expectations.

Data-Driven Decision Making

Data-driven decision making doesn't have to be rocket science. Learn how local governments can take the next steps with data - and it's easier than you might think!

Leader as Coach

Learn the best way to help develop, motivate, and retain your employees.

Leading with Excellence

Learn how to focus on the five most important things that ensure you build a high-performing and engaged team culture.

Micro-Certificate Programs

AI: Developing A Plan, Culture and Purpose for Your Government Enterprise

In this session participants will develop a strategic AI plan for their agency and government by reviewing the characteristics of an effective plan and specific components, and address issues of organizational culture, staffing, partnerships, and computational infrastructure. We will use cases/pilot projects to initiate work in this area. The session will begin with a comprehensive overview of the field including AI basics, state and municipal legislative and policy trends, and best practices.

Building High Performing Board-Manager Relations

Be proactive and less reactive in working with your governing board.

Delivering Great Results from Your Vision and Strategic Plan

Organizational excellence requires that managers focus both on delivering results from their vision and strategic plan and on developing the culture of their organization.

How to Lead Decision-Making for Better Budgeting

This training focuses on budget design principles and leadership strategies that can help your government rethink budgeting and reach the best decisions.

How to Make Trust an Organizational Foundation

Does the public trust your team? Do your team members trust each other? If the answer is “yes,” the policy processes we lead move faster, more efficiently, and cost less. If the answer is “no,” even the simplest of decisions take too long, cause dissension, and cost too much. We move at the speed of trust! With every interaction, you’re either putting trust credits in or pulling them out. How much trust is in your bank? People talk about how easy it is to lose trust. You might be surprised to learn how easy it is to build it! Learn the most important element of life and government: the art of building trust.

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