On Demand Webinar
Here to Help: Improving Your Government's Customer Service
Here to Help: Improving Your Government's Customer Service
ICMA Member
Non Member
While we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher - a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices.
In this webinar, you'll join a panel of ICMA members as they explore some of the internal steps your jurisdiction can take to enhance the customer experience. This webinar will cover:
- How to instill a commitment to customer service in your organization's culture
- Implementing internal customer service training programs
- How to tie performance measures and metrics to the budget and strategic plan
- Methods for collecting internal and external feedback on your efforts to improve customer service
- Hiring staff with positive customer service attributes
PRACTICE AREAS: [4] Staff Effectiveness and [8] Policy Facilitation and Implementation
TOPICS: Customer Service and Effective Communication
JOB TITLES: Chief Administrative Officer (CAO), Assistant Chief Administrative Officer (ACAO), and Department Head
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