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On Demand Webinar

Here to Help: Improving Your Government's Customer Service

Here to Help: Improving Your Government's Customer Service

ICMA Member

Sale price $149.00 USD

Non Member

Regular price $249.00 USD

While we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher - a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices.

In this webinar, you'll join a panel of ICMA members as they explore some of the internal steps your jurisdiction can take to enhance the customer experience. This webinar will cover:

  • How to instill a commitment to customer service in your organization's culture
  • Implementing internal customer service training programs
  • How to tie performance measures and metrics to the budget and strategic plan
  • Methods for collecting internal and external feedback on your efforts to improve customer service
  • Hiring staff with positive customer service attributes

PRACTICE AREAS: [4] Staff Effectiveness and [8] Policy Facilitation and Implementation

TOPICS: Customer Service and Effective Communication

JOB TITLES: Chief Administrative Officer (CAO), Assistant Chief Administrative Officer (ACAO), and Department Head

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