Artificial intelligence is no longer a future concept for government. Agencies across federal, state, and local government are increasingly moving beyond experimentation and exploring how AI can improve resident experiences, streamline operations, and address workforce challenges. Yet while interest and optimism remain high, many organizations continue to face significant barriers related to governance, trust, data readiness, and organizational alignment.

Join Granicus as we unpack the findings from new research surveying government leaders and practitioners on the current state of AI adoption. We'll explore where agencies are making progress, what is slowing broader implementation, and how public sector organizations can move from pilot programs to scalable, responsible AI strategies.

Attendees will gain insights into the top concerns shaping AI adoption today, including security, workforce readiness, and data governance, as well as the operational challenges that often stand in the way of modernization. The session will also highlight high-impact use cases already delivering value, from 24/7 resident support and call deflection to AI-powered service delivery and agentic automation.

Whether your agency is just beginning its AI journey or looking to scale existing efforts, this webinar will provide practical guidance on building the governance, data foundations, and organizational strategies needed to turn AI potential into measurable outcomes. 

Key Takeaways

• Understand where government agencies stand today in AI adoption and maturity.
• Learn the biggest barriers to successful AI implementation and how leading organizations are addressing them.
• Explore practical, high-impact AI use cases improving resident experience and operational efficiency.
• Discover why governance, trust, and data readiness are emerging as the critical foundations for long-term AI success.
  

This webinar is complimentary thanks to the sponsorship of ICMA Partner Granicus, who will have access to registration information.