100 Years 
Self-Paced Online Course
Outstanding Local Government Customer Service
Outstanding Local Government Customer Service
ICMA Member
Non Member
Couldn't load pickup availability
Have you ever wondered...Who are your internal and external customers in your local government? What do residents want? What is a culture of customer service? And how to build a customer service culture? This self-paced course will help you analyze your organization and the customer service it provides. You will learn how to identify barriers to service and work to remove them. It is designed for professionals who are new to the local government profession or simply want to find better ways to deliver outstanding customer service. Estimated duration: 3 hours
Training a group of staff members? Volume discounts are available and calculated at checkout:
- 10 or more: Members take 25% off / nonmembers take 10% off
- 25 or more: Members take 30% off / nonmembers take 15% off
- 50 or more: Members take 40% off / nonmembers take 20% off
PRACTICE AREAS:
TOPICS: Service Delivery and Customer Service
JOB TITLES: Chief Administrative Officer (CAO) and Assistant Chief Administrative Officer (ACAO)
-
What is Self-Paced Online?
With Self-Paced Online, you explore content at your own pace – any time, anywhere – and achieve your learning goals in an interactive way using videos, audio, scenarios, quizzes, and more.
-
Create a Free ICMA Account
Learn moreAn ICMA account is required to purchase courses.
With a free ICMA account you can enjoy access to weekly newsletters of Leadership Matters, purchase ads from the Job Center, receive 12 free credits to 1-on-1 coaching and more!
-
Become a Member of ICMA
Learn moreICMA Members enjoy a 40% or more discount on products, free subscription to PM Magazine, participate in member only discussions, receive unlimited 1-on-1 coaching and more!