Incivility wreaks havoc on organizational culture, and it requires us to step back and assess how to communicate effectively and ethically. This free, ICMA member-only webinar will focus on ways to engage with elected officials, organizational employees, community members and other stakeholders. We will specifically address local government strategies when someone has bad facts as well as provide examples of what a good communications plan entails if the organization is smaller and does not have a public information officer.

Speakers

• Scott Andrews, ICMA-CM, County Manager, Dona Ana, New Mexico
• Marylou Berg, Author of the communications chapters in ICMA’s book - Effective Supervisory Practices: Better Results through Teamwork, 6^th edition
• Doug Matthews, ICMA-CM, Assistant City Manager and CAO, Grand Rapids, Michigan 
• Dr. Kimberly Nelson, Distinguished Professor of Public Administration and Government, University of North Carolina-Chapel Hill